Shipping Policy

Last Updated: September 24, 2026

At PureWipePro, we are committed to processing and delivering your orders safely, efficiently, and reliably. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping costs, and procedures for damaged or missing orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Destinations

PureWipePro currently ships to addresses throughout the United States, including all 50 U.S. states, subject to carrier availability and applicable shipping restrictions.

At this time, we do not ship to international destinations unless otherwise stated at checkout.

We may also be unable to ship to certain restricted locations, including some U.S. territories or P.O. Boxes, depending on the shipping carrier and product ordered.

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers. PureWipePro is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• Standard Shipping: approximately 3–7 business days

• Processing Time: approximately 1–3 business days

Therefore, most orders should arrive within approximately 4–10 business days from the date the order is placed.

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather, carrier delays, holidays, high order volumes, incorrect addresses, or circumstances beyond our control.

4. Free Shipping

PureWipePro offers free standard shipping on orders of $50 or more shipped within the United States.

Orders below the free-shipping threshold will be charged the applicable shipping fee displayed at checkout.

The qualifying order total is calculated based on the merchandise subtotal before applicable taxes and after discounts or promotional codes, unless otherwise stated.

PureWipePro reserves the right to modify or discontinue free-shipping promotions at any time. Any applicable shipping offer will be clearly displayed at checkout.

5. Shipping Charges

For orders that do not qualify for free shipping, shipping charges are calculated based on the delivery address, order size, shipping method, and carrier rates.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

6. Order Tracking

When tracking is available, PureWipePro will provide a tracking number after your order has been dispatched.

Tracking information may take some time to become active after the package has been handed to the carrier.

If your tracking information has not updated for several business days or your package appears to be delayed, please contact us with your order number.

7. Delayed Orders

Delivery dates are estimates and may be affected by circumstances outside PureWipePro's control, including:

• Severe weather

• Carrier delays

• Public holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Transportation disruptions

• Other unforeseen circumstances

If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.

8. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's reception area, where applicable.

If you still cannot locate the package, contact us as soon as possible with your order number and tracking information.

PureWipePro will work with the applicable shipping carrier to investigate the shipment. Resolution may depend on the carrier's investigation and applicable shipping policies.

9. Damaged Items

Please inspect your order promptly after delivery.

If your package or product arrives damaged, please contact PureWipePro within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, if applicable

After reviewing your claim, we may offer a replacement, refund, or another appropriate resolution in accordance with our return and refund policies.

Please do not discard the damaged product or packaging until we have completed our review, as it may be required for a carrier claim.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

Provide your order number and, where possible, photographs of the items received and the shipping packaging.

We will review the order and work with you to resolve the issue.

11. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address during checkout.

If an order has not yet shipped, contact us as soon as possible if you need to correct your address. We will make reasonable efforts to accommodate address changes, but changes cannot be guaranteed once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

Because orders may enter processing quickly, we cannot guarantee that a cancellation or change can be made after processing or shipment has begun.

13. Shipping Restrictions

Certain products may be subject to additional shipping restrictions based on applicable laws, carrier requirements, or destination restrictions.

If a shipping restriction applies to your order, we will notify you when reasonably possible.

14. Contact Us

If you have questions about your order, shipping, delivery, or this Shipping Policy, please contact us:

PureWipePro
Website: PureWipePro.com
Address: 5903 Trinity St, Philadelphia, PA 19143, United States

We appreciate your business and look forward to providing you with a smooth and reliable shopping experience.

PureWipePro — Quality You Can Trust.